Job Description

Key Responsibilities / Accountabilities

  • Coordinate the implementation of the policies, procedures and plan of the hospital based on national and international healthcare standards.
  • Provide assistance in implementation of Quality Improvement and Patient Safety Plan and implementation of National/ International Healthcare Accreditation Standards.
  • Participate and coordinate the education and training to all staff on Quality Improvement and Patient Safety.
  • Support the processes improvement (Quality Improvement) for all the department in coordination with department coordinators based on the approved criteria.
  • Support the team in preparing Quality Indicators as per the national/ international healthcare requirements.
  • Coordinate and monitor compliance with national and international hospital standards.
  • Coordinates data collection, validation analysis, trending and benchmarking.
  • Facilitates and monitors the Quality Improvement projects of the hospital.
  • Participate in periodic compliance surveys on Quality Improvement and Patient Safety.
  • Support the education and training on various quality initiatives to concerned staff.
  • Assist in the development and implementation of patient satisfaction survey tools.
  • Assist in developing, implementing and monitoring clinical care pathways, guidelines and protocols.
  • Participate in person-centered care initiatives undertaken by HMG.
  • Enrich patient experience with compassion, respect and dignity.
  • Perform other relevant tasks assigned as requested by department managers/directors

Requirements

Education/ Professional Qualification

  • Minimum a Bachelor’s Degree; preferably in Medicine or Nursing or Hospital Management or Administration from a recognized national or international university

Experience

  • Minimum of Two (2) years of experience in the field of healthcare quality management or health care administration in a national or international accredited tertiary care hospital.

Professional Licensing / Certification / Training

  • Certification : Relevant Certification
  • Licensing : N/A