Aftersales Manager
Job Description
What you will do:
- Establish BYD Retail Customer Service setup with Network and relevant stakeholders
- BYD Value Chain enhancement products search and implementation
- Ensure and monitor optimal capacity of resources in the service centre to deliver Total Quality Management and improve service retention.
- Compliance of all local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
- Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
- Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
- Conduct daily meetings with the Retail Service Manager, Workshop Manager and Parts team to align them on the targets and performance expectations
- Work with Human Resources to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce
- Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining
- Hold regular MFRs with Branch Account Managers to understand and optimize Branch P&L
- Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting.
Required skills to be successful:
• Knowledge of Automotive dealer / distributor business processes
• Aftersales EV brand experience
• Ability to lead change processes
• Ability to manage multiple locations and stakeholders
About The Team:
The role will report to Head of EV Aftersales and this position interfaces with various stakeholders including Workshop Manager, Service Advisors, Technicians and Senior Management
What Equips You For The Role:
- Bachelors or Master Degree
- 5 years in aftersales role at managerial level (preferably EV brand)
