Branch Manager

Job Description

• Responsible for the day-to-day administrative operations of the facility, the delegation of duties and the establishment of formal means of accountability
• Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities
• Provide support to the clinical, operational and facility services throughout the facility
• Liaises with Clinical professional staff in order to provide seamless patient care in all aspects of the journey through the facility
• Manages and oversees that all documentation is correctly presented prior to patients files being used, and returned thereafter to medical records.
• Investigate patient/visitor concerns and implements appropriate courses of action
• Provides oversight on the process of ensuring that appropriate providers are available to deliver medical information upon request of patients
• Ensures that all financial transactions are conducted in accordance with pertinent standards and legal requirements
• Ensures the effective operation of a quality improvement process for the facility, including the periodic assessment of patient satisfaction
• Take corrective action in situations requiring immediate intervention including interpretation and administration of company policy and work rules
• Accountable for the provision of high quality patient care, based on a competent understanding of patient / staff / medical / customer  needs within established policies, procedures, and protocols.
• Ensures the timely update of policies and operational procedures manuals in accord with UAE laws
• Document pertinent information, actions and decisions; and communicate to the appropriate leadership
• Ensures that an annual audit is conducted and appropriate actions are taken in accordance with the findings
• Participate in Quality and Accreditation activities such as DOH, OSHAD, FANR, etc.
• Ensure that quality of services is provided as per standards of DOH
• Ensures that safety of all employees, patients, physicians, guests, visitors and others is adequately addressed and protected
• Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed
• Function as on-site coordinator for internal/external disaster or other major events
• Responsible for the effective representation of the facility at appropriate public, civic and other organizational activities and meetings

Responsibilities

• Responsible for the day-to-day administrative operations of the facility, the delegation of duties and the establishment of formal means of accountability
• Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities
• Provide support to the clinical, operational and facility services throughout the facility
• Liaises with Clinical professional staff in order to provide seamless patient care in all aspects of the journey through the facility
• Manages and oversees that all documentation is correctly presented prior to patients files being used, and returned thereafter to medical records.
• Investigate patient/visitor concerns and implements appropriate courses of action
• Provides oversight on the process of ensuring that appropriate providers are available to deliver medical information upon request of patients
• Ensures that all financial transactions are conducted in accordance with pertinent standards and legal requirements
• Ensures the effective operation of a quality improvement process for the facility, including the periodic assessment of patient satisfaction
• Take corrective action in situations requiring immediate intervention including interpretation and administration of company policy and work rules
• Accountable for the provision of high quality patient care, based on a competent understanding of patient / staff / medical / customer  needs within established policies, procedures, and protocols.
• Ensures the timely update of policies and operational procedures manuals in accord with UAE laws
• Document pertinent information, actions and decisions; and communicate to the appropriate leadership
• Ensures that an annual audit is conducted and appropriate actions are taken in accordance with the findings
• Participate in Quality and Accreditation activities such as DOH, OSHAD, FANR, etc.
• Ensure that quality of services is provided as per standards of DOH
• Ensures that safety of all employees, patients, physicians, guests, visitors and others is adequately addressed and protected
• Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed
• Function as on-site coordinator for internal/external disaster or other major events
• Responsible for the effective representation of the facility at appropriate public, civic and other organizational activities and meetings

Qualifications