Call Centre Executive

Job Description

Job Description

• Answering and relaying calls from patients and customers and addressing their needs appropriately.
• Booking, rescheduling, and cancelling appointments as per each patient’s convenience.
• Ensuring customer satisfaction and following up on resolving patients’ complaints.
• Reporting to superiors about the customer reviews/feedback received.
• Being up to date about the prices, offers and doctors available at the clinics.
• Providing clear and correct information to the customers according to requirement.
• Communicating the availability of alternate doctors, procedures, and facilities in various clinics.
• Responding to website chats and meeting the needs of online customers.
• Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.
• Making follow up calls/sending emails to prospective customers to update them on the newly joined doctors & latest promotions.
• Simplifying interfacility communication in relation to the availability of doctors and services.
• Recording and recognizing the trend of calls to duly inform the management.
• Preparing reports as required by superiors.
• Handling calls efficiently without impeding quality of service.
• Maintaining a calm and professional demeanor when interacting with customers or colleagues.

Responsibilities

• Answering and relaying calls from patients and customers and addressing their needs appropriately.
• Booking, rescheduling, and cancelling appointments as per each patient’s convenience.
• Ensuring customer satisfaction and following up on resolving patients’ complaints.
• Reporting to superiors about the customer reviews/feedback received.
• Being up to date about the prices, offers and doctors available at the clinics.
• Providing clear and correct information to the customers according to requirement.
• Communicating the availability of alternate doctors, procedures, and facilities in various clinics.
• Responding to website chats and meeting the needs of online customers.
• Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.
• Making follow up calls/sending emails to prospective customers to update them on the newly joined doctors & latest promotions.
• Simplifying interfacility communication in relation to the availability of doctors and services.
• Recording and recognizing the trend of calls to duly inform the management.
• Preparing reports as required by superiors.
• Handling calls efficiently without impeding quality of service.
• Maintaining a calm and professional demeanor when interacting with customers or colleagues.

Qualifications

• Degree

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