Field Clinical Liaison

Job Description

Key Responsibilities

• Provide clinical support and education to orthodontists and general dentists, assisting with case assessments, treatment evaluations, ClinCheck support, and troubleshooting.
• Address customer inquiries, complaints, and adverse events related to clinical issues, ensuring all relevant details are documented in the CRM system.
• Build and maintain peer-to-peer relationships with healthcare professionals, guiding them through treatment planning and the adoption of new digital workflows.
• Deliver coaching to healthcare professionals, helping them become educators and share their knowledge with peers.
• Plan and execute educational roundtable discussions and other interactive events to foster case discussions and peer-to-peer learning.
• Work closely with Marketing, Customer Support, and Sales teams to deliver Align’s educational programs, contributing to the achievement of business goals.
• Independently contribute to key projects, as well as work collaboratively with others to provide input and support on larger initiatives.
• Plan and organize visits and group sessions independently, ensuring timely coordination with the sales team to achieve business objectives.
• Seek and recommend new approaches to improve healthcare professionals’ learning experiences and enhance digital workflow adoption.
• Regularly travel to conduct structured certification and education programs for customers and visit their practices for deeper educational engagement.
• Manage relationships with speakers and Key Opinion Leaders (KOLs) to support educational initiatives.
• A Bachelor’s degree in Dentistry is required, with a Master’s in Orthodontics being preferable.
• Typically 3-5 years of relevant experience, with strong negotiation, presentation, and facilitation skills. Proven ability to train medical staff in effectively using products.
  

Skills, Knowledge & Expertise

• Bachelor’s degree in dentistry or master’s degree related to Orthodontics.
• Two to three years’ experience in customer relations in medical / dental related areas or in an international Customer Care environment.
• Strong interpersonal, listening and persuasive communication skills
• Strong presentation skills, ability to influence through public speaking.
• Excellent written and verbal communication skills in English
• Good knowledge of basic computer operations and Microsoft Office tools
• Skill in establishing priorities and handling multiple projects simultaneously.
• The ability to flourish in a young international company experiencing significant growth (i.e., roll up sleeves approach and able to deal with ambiguity)
• Ability to travel in the assigned geography 70% of the time.
• Fluent in Arabic
  

Applicant Privacy Policies

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Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.