Nurse Manager – Education & Development

Job Description

Responsibilities

These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice, and licensure as per the regulator.

The post holder will:

• Always speak up if safety is a concern
• Treat all patients with kindness, respect and compassion.
• Recognize and work within the limits of their own competence
• Take responsibility for their own actions
• Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.
• Perform additional duties when required

Education and Training:

• Ensure relevant training and competency is undertaken to deliver care safely.
• Maintain up-to-date mandatory training requirements.
• Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.
• Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
• Support and supervise pre-registration and new nurses and other health care workers when required.
• Participate in teaching, mentorship and preceptorship when required.
• Participate in clinical supervision of student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.
• Participate in Performance Improvement Plans when required.
• Share knowledge and skill with others, to improve patient care and services.
• Ensure they are skilled, trained and competent before using any medical device.
• Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.

Nurse Manager will: 

• Ensure nurses deliver safe and high-quality patient care and have a proactive attitude towards the patients and their families.
• Develop and provide support to the Nurse-in-Charge, Nurse Supervisors in leading a team of Assistant and Registered nurses.
• Evaluate nursing activities to ensure safe patient care, good caregiver relations and operational efficiency.
• Perform direct clinical nursing care when required, mandating the requirement to wear NMC nursing uniform.
• Conduct regular clinical rounds with nursing and other members of the inter-professional team.
• Conduct regular clinical rounds talking with patients and patient bystanders being cared for within their clinical areas, to support patient experience. Action and execute patient feedback to support a positive patient experience.
• Improve the operational systems, service processes and policies in support NMC mission. More specifically to support better management reporting, information flow and management, business process and organizational planning.
• Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc.
• Establish, plan, implement and monitor KPIs that are relevant to the business and department(s).
• Liaise with multiple stakeholders regarding the suitability of clinical equipment, inventory supplies and contribute to product evaluation.
• Participate as a team member of Quality Management team in implementing standard operating procedures and protocols relating to patient care services.
• Participate and lead in internal clinical audits and communicate to the clinical team to improve and change practice, reporting to the Director of Nursing.
• Develop policies and procedures relating to patient care.
• Develop clinical skill assessment tools and participate in the assessment of caregivers to ensure safe evidence-based care.
• Participate in annual budget and manpower planning and monitor spending.
• Provide management reports on patient care records and statistics, when required.
• Manages Caregivers appraisals, performance focus and evaluates training needs analysis in collaboration with the Director of Nursing and the Nurse Educator
• Identifies issues, taking a lead role in managing complaints, review, audit process to highlight concerns regarding patient care.
• Provide coverage when other Nurse Managers or the Director of Nursing is on leave.

The Nurse Manager Education will:

• Manage and direct the team within Medical Professional Training Centre (MPTC) including a team of Specialist Clinical Educators, Specialist Life Support Instructors, Assistant Manager, and an Education Assistant, within a purpose-built clinical simulation centre and across the wider NMC network.
• Lead and implement the NMC Nursing Midwifery Education Strategy, aligning to the NMC Clinical Strategy.
• Lead the NMC Nursing & Midwifery Clinical Excellence Program, reporting to the AVP Nursing Transformation.
• Support the team develop and implement educational programs as required across the NMC network.
• Develop, implement, and embed nurse education KPIs for MPTC and the wider NMC network.
• Lead the NMC Nurse Midwifery Competency Framework and matrix with oversight of the Competency Platform.
• Lead regular, consistent, and systematic review of educational programs, linking to learning needs and patient quality outcomes.
• Adapt the educational framework and work with facilities in response to sentinel and serious adverse incidents.
• Support and conduct multiple clinical specialist site visits across the NMC network and escalate observations to DONs and GMs for action.
• Support and uphold American Heart Association (AHA) International Training Centre certification of MPTC.
• Manage oversight, quality adherence to regulatory and accreditation standards with internal audit and quality assurance of educational programs within MPTC and across the NMC Network.
• Devise operational and capital budgetary requirements. Ensuring budgetary compliance and essential adjustments are made in a timely manner.
• Build internal and external stakeholder engagement, within a positive working environment.
• Support and lead the team with Student Nurses, Transition to Practice Nurses and Gap in Practice Nurses.
• Direct professional development of the team and maintain individual educator requirements and professional development.
• Direct the growth and development of MPTC inclusive of the simulation centre and simulation accreditations.
• Role model the positive practice environment by conducting team appraisals and advocating supportive leadership strategies.  
• Direct oversight of the team’s operational requirement (training calendar, annual training reports, training requirements and logistics, materials, consumables, and resources)
• Collaborate and support the DONs with clinical education requests, nursing students, transition to practice nurses/midwives, gap in practice nurses/midwives and nursing/midwifery interns.
• Adhere to the American Nurses Credentialing Centre (ANCC) accreditation of MPTC, as guided by the Accredited Provider Program Director (AP-PD).
• Lead, support, mentor and grow the NMC Nurse Educator Network.
• Develop and maintain regular activity reports and lead the NMC Nursing Midwifery Educator Database / Dashboard.
• Lead collaborative efforts with multi-disciplinary team members of service lines and specialized committees across the NMC network.

Qualifications

Essential: the post holder must

• Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.
• Have evidenced experience in managing multiple departments and teams.
• Be able to influence and implement change when necessary.
• Be able to make decisions and communicate effectively.
• Manage their own professional re-licensure.
• Hold a valid American Heart Association Basic Life Support Provider card.
• Be willing to work across departments when necessary.
• Be able to communicate clearly and effectively in English (spoken and written)
• Previous management experience as an Education Manager or Assistant Education Manager.

DESIRABLE: The post holder should have:

• Evidenced experience/expertise in the clinical field in which they are employed
• Evidenced ability to work as part of an inter-professional team
• Organizational and administrative skills with which to use the electronic medical record platform for clinical documentation.
• Be able to communicate effectively in Arabic