Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
Provide hospital information and answer patient queries.
Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services.
Ensure patients have an overall good patient experience
Liaison between departments when required
Manage the reception and waiting areas.
Handles telephone enquiries and directs queries accordingly
Responsibilities
Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
Provide hospital information and answer patient queries.
Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services.
Ensure patients have an overall good patient experience
Liaison between departments when required
Manage the reception and waiting areas.
Handles telephone enquiries and directs queries accordingly
