Patient Happiness Executive

Job Description

Job Description

The receptionist responsibilities include greeting patients when they enter a medical office, clinic or hospital. Receptionist also answer telephones and respond to and send faxes. Receptionists gather information from patients upon patients’ arrival by having them fill out forms. In addition to scheduling clients for upcoming doctor visits, also receive payments; record them in a hospital Information system.

Responsibilities

• Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
• Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
• Register new patients/ follow up patients and update existing files by collecting patient details.
• Respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
• Provide information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
• Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
• Provide for the claim form in case the patient wants to claim reimbursement.
• Cater to the needs of the all incoming patients (with or without appointments).
• Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedure for booking appointments.
• Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
• Giving information to the respective doctor/nurse for the call backs.
• Checking the emails daily, replying wherever required and to clear the respective dues if any.
• Ensure operations are carried out uniformly according to the hospital policies and procedures.
• Contribute to team effort by accomplishing related results as needed and maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by doctor and handing over available education materials.
• Participate in the Hospital training programs.
• Handle complaints in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services.
• Keep strict compliance in confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organization information of any nature related to the Hospital which the Hospital designates in writing as confidential.
• Perform other duties assigned by the Head of Department as needed.

Qualifications

• EDUCATION: Graduation from an accredited University in any discipline.
• EXPERIENCE: Minimum of one year of administrative experience in a customer-focused environment.
• QUALIFICATION: Exceptional interpersonal skills, maturity, good judgment and capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills and patient-focused; service-oriented; patient & understanding.
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
• Reliable, punctual, dependable, and responsive.
• Excellent command of oral and written English; Arabic language desirable but not essential.
• SKILLS: Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet skills.

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